The name that will appear on your statement will be Queenstown Wine Trail.

SECURITY POLICY
Your payment is processed through Windcave system. Windcave secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. QUEENSTOWN WINE TRAIL (2020) LIMITED will not store or transfer any of your credit card information. All data is transferred using Windcave secure servers.

CANCELLATION POLICY
Cancellations incur a fee depending on how near the cancellation is to the start time of the tour.

All credit card refunds will incur a 3% cancellation fee.

SMALL GROUP GUIDED WINE TOURS:
50% cancellation fee - within 48 hours of departure
Full price charged - within 24 hours of departure
PRIVATE GUIDED WINE TOURS:
50% cancellation fee - within 72 hours of departure
Full price charged - within 48 hours of departure
FLEXIBLE WINERY SHUTTLE SERVICE & BIKE 'N' WINE TOURS:
50% cancellation fee - within 48 hours of departure
Full price charged - within 24 hours of departure

PUBLIC HOLIDAYS
We are closed on all NZ public holidays.

CHILD POLICY
Child age is classified as 17 years and under. Please note: Legally, children of any age may taste wine under their parent’s supervision. Should any children be given wine tastings on the parent’s consent they will be charged full price.

RATES
All rates include New Zealand GST at 15%.

ADDITIONAL TOUR INFORMATION
All wine tours operate with a minimum of two people per tour. Please note Queenstown Wine Trail (2020) Ltd reserves the right to change tour structure and/or price.